Classcraft Studios Inc.
Last updated: October 5, 2021. You can see past versions of our Terms here on Github.
Classcraft Studios Inc. (“Classcraft”) takes the privacy of its users, including students, teachers, and parents, seriously. Classcraft is committed to protecting users’ privacy while providing a personalized and valuable learning experience through its education technology product (the “Product”).
Classcraft has taken the Student Privacy Pledge (2020 version) as a public commitment for the responsible collection and use of student data. Among other things, we have committed to the following:
The complete Student Privacy Pledge (2020 version) can be read here.
The specific information collected depends on the user type (i.e. teacher, district/school staff, parent, and student users). A list of the personal information collected for each user type of the Product, including the type of information collected, how the information is collected and used within the School Environment, whether other users can view the information, and whether the information is shared outside of the School Environment, is available here.
Classcraft DOES NOT collect the following data:
Cookies are small data files that are commonly stored on your device when you use websites and online services. They are widely used to make websites work, or to work more efficiently, as well as to provide reporting information and assist with services or personalization. There are also other technologies that are similar to cookies, which may store small amounts of data on your device (“local storage”).
Classcraft uses the following types of cookies and local storage (collectively called “Cookies” herein):
Classcraft only collects and uses user information that is required to fulfill its duties and provide and improve its services. Specifically, collected information is used for the following purposes:
Classcraft does not advertise or market to students or their parents. No personally identifiable student information will be used for marketing purposes.
Classcraft does not share personally identifiable information outside the School Environment, except for those purposes stated within this document, without first obtaining the express written consent of the individual.
Parents who login to the Product are not granted access to personally identifiable information of any student other than their child.
Collected information in aggregate form, whereby individual users are not identifiable (i.e. “de-identified data”), is used for the following purposes:
De-identified data will have all direct and indirect personal identifiers removed. This includes, but is not limited to, name, user ID, date of birth, and location information. Furthermore, Classcraft will not attempt to re-identify de-identified data or transfer de-identified data to any party unless that party agrees not to attempt reidentification
All user access and/or interactions within the Classcraft Product occur in the School Environment among district/school administrators, district/school employees or agents, teachers (including paraprofessionals, aides, behavior specialists, or other school employees), students, and parents (“trusted users”) in the School Environment.
Teachers (including teachers, paraprofessionals, aides, substitute teachers, behavior specialists, or other school employees working with students in the classroom) are granted access to student data for the students in their classes and to parent data for the students in their classes. School/district administration officials may access teacher and student data to monitor in-app activities and student behavior/attendance. Other school employees or agents within the School Environment, such as hall and playground monitors, bus drivers, etc., may have basic in-app privileges (such as the ability to award points to students) that allow them to see student names and usernames.
Students are granted access to their personal data, their team play data, all content posted by their teacher in the classroom content system, comments of other students in the classroom content system, as well as any data that is displayed by the teacher in front of the whole class. By default, students can see Product events for other students in their class from within their account. However, the teacher can restrict the information visible to other students; on a per class basis, teachers can hide the reasons for gaining and losing points and also limit visibility to a student’s teammates only (for the purpose of being able to engage with the Product).
Parents are granted access to data related to their child and their child’s teacher, and to aggregate data for their child’s class.
Detailed information on user data access can be viewed here.
Student records are the property of and under the control of the school and/or school district. Students can access their student records by logging in to their student account. Parents of students under the age of 18 can access their child’s information via the parent account by logging in using their child’s account, by contacting the teacher, or by contacting Classcraft at [email protected]. Corrections of any erroneous information should first be brought to the attention of the teacher or the school administration. In the event that the teacher or school are unable to make the correction, parents should advise Classcraft at [email protected] who will then work with the teacher or school to facilitate correction of any erroneous information.
Should there be any unauthorized disclosure of a student’s records, Classcraft will notify the school, teacher, parent and student via email within 3 days following discovery of the unauthorized disclosure.
Student records are deleted 12 months after the end of their last class within the Product. This allows students to use their account during the next school year without having to create a new account. Parent records are deleted when their child’s or childrens’ accounts are deleted.
Parents and students over the age of 18 can request to have their account, or the account of their child, and related information deleted from the Classcraft database by contacting Classcraft at [email protected].
Personal data of teachers and any data not already deleted that is related to a teacher’s classes will be deleted 2 years after their account has become inactive.
FERPA is an acronym for the Family Education Rights and Privacy Act, a US federal law to protect the privacy of student educational records. FERPA gives parents certain rights with respect to their non-adult children's education records. These rights include the right to inspect and review the student's education records maintained by the school, as well the right to request that a school correct records which they believe to be inaccurate or misleading.
Furthermore, under FERPA, schools generally must have written permission from the parent in order to release any information from a student's education record, which includes records, files, documents, and other materials that contain information directly related to a student and are maintained by an educational agency/institution, or the personally identifiable information contained within those records. However, FERPA allows schools to disclose those records, without consent, to various parties under specified conditions, including the following (see 34 CFR § 99.31):
Schools may also disclose, without consent, "directory" information such as a student's name, address, telephone number, date and place of birth, honors and awards, and dates of attendance. However, schools must tell parents about directory information and allow parents a reasonable amount of time to request that the school not disclose directory information about them.
COPPA is an acronym for the Child Online Privacy Protection Act, a US federal law to protect the privacy of children under the age of 13. COPPA requires that online service providers such as Classcraft, or teachers/schools acting as a parent’s agent, provide parental notification and obtain parental consent before knowingly collecting personal/individually identifiable information from children under the age of 13, except in limited situations (for exceptions to this consent requirement, please see 16 CFR § 312.5(c)).
If such personal information is collected without parental consent or collected beyond the scope needed for participation in the Classcraft Product, Classcraft will delete such information as soon as possible. If you believe that information from a student under the age of 13 has been provided in violation of these terms, please contact us at [email protected]
Please review the foregoing sections for descriptions of the types of personal information we collect; how we collect that information; how that information is used; and our policies on protecting that information from third party access.
Classcraft takes the rights of children and parents very seriously. To this end:
Parents may contact Classcraft following the procedures outlined in the “Changes and Access to Personal Information” section below.
Since May 24, 2018, the European Union General Data Protection Regulation (GDPR) has defined the rules regarding the collection, use, and retention of personal information for citizens of the European Union (EU). Classcraft is fully compliant with these rules.
Rights of users located in Quebec are governed by the Act Respecting the Protection of Personal Information in the Private Sector. Individual files can be accessed and modified using your user login and password, or by following the instructions in the section of this document titled “Changes to and Access to Personal Information.” Classcraft offices are at #220 – 165 Wellington N., Sherbrooke, QC, J1H 5B9. Data is stored on Amazon servers in the United States and Classcraft abides by article 17 of the Act with respect to the use of personal information.
Classcraft does not share the data covered by this policy informally among its employees. Only those employees who require the protected data to carry out their duties are granted access. In such cases, access is granted based on the principle of least privilege, which means that each program and employee are granted the fewest privileges necessary to complete their tasks. Employees with access to protected data are given training to apprise them of their responsibilities when handling data and the various laws and agreements covering data security. Such employees are also given a unique user ID for purposes of accountability.
Classcraft performs periodic risk/vulnerability assessments and data privacy and security compliance audits. Classcraft will remediate any identified security vulnerabilities in a timely manner. We also have a written incident response plan, which includes prompt notification to the school/district in the event of a security or privacy incident, as well as best practices for responding to a breach of personally identifiable information. We will share this incident response plan upon request.
While Classcraft is committed to implementing best practices with regard to information and data security, we cannot make a 100% security guarantee due to constant advances in virus and hacking technology, as well as unforeseeable hardware or software failures and other risk factors. Classcraft can therefore not be held responsible for data loss or alteration. Classcraft will notify any affected user of a security breach via email within 3 days following discovery of the breach.
For additional information about our security measures and for a copy of our Data Security Policy, please contact us at [email protected]
Teachers and students may make postings that contain links to third party services in various sections of Classcraft. Common examples of this would be links to videos hosted by YouTube or Vimeo, links to Wikipedia or other reference material, and so on. It is the responsibility of the teacher to ensure that this content is appropriate and free from links to sites which may compromise the privacy of their students. The Classcraft software has features within it to allow teachers to monitor and control all content posted by the students in their class. Furthermore, students may flag inappropriate comments from within Classcraft and their teacher will be automatically notified. Classcraft does not actively monitor classroom content and has no responsibility for this content.
A list of these Third Party Integrations, including the services they provide to Classcraft, the information we share with them or they share with us, their privacy policies, and their contact information, can be found here.
A list of these Providers, including the services they provide to Classcraft, the information we share with them or they share with us, their privacy policies, and their contact information, can be found here.
Users have access to their personal information via their Classcraft user account, or by contacting the teacher or school administration.
Users may also request a copy of their personal information, or can make modifications to any incorrect information by sending a written request to [email protected]. The following information has to be provided:
The user will then be contacted by a member of the Classcraft team for verification purposes.
Users can also correct and update their personal information using the same procedures described above.
In the unlikely event that Classcraft goes out of business, all user information will be securely deleted within 12 months of the date of going out of business.
Name: Classcraft Studios Inc
Address: 165 Wellington North, Suite 220, Sherbrooke, QC, J1H 5B9 CANADA
Email: [email protected]